Continuous Oversight, So Your IT Team Does Not Have To
Managed AV services give your organisation continuous, proactive oversight of your meeting room infrastructure.
We monitor device health, manage firmware, resolve issues before they affect users and provide regular performance reviews. Your IT team stays focused on their core priorities while we ensure the AV infrastructure performs consistently across every location.
What Managed Services Include
Proactive Care for Your AV Infrastructure
24/7 Remote Monitoring
We monitor every managed device for connectivity, health and performance. Alerts are triaged and acted on by our team, often resolving issues before anyone in your organisation notices them.
Firmware and Software Management
We manage firmware updates, security patches and software upgrades across your room infrastructure. Updates are tested, scheduled and deployed with minimal disruption to your operations.
Proactive Issue Resolution
When monitoring detects an issue, our team investigates and resolves it remotely where possible. For issues that require onsite attention, we coordinate the visit and keep your IT team informed throughout.
Monthly Performance Reviews
Regular reporting on room health, utilisation, incident trends and service metrics. We review the data with your team and recommend optimisations based on how the infrastructure is actually being used.
Helpdesk and User Support
A dedicated helpdesk for AV-related queries and support requests. Your teams have a single point of contact for room issues, training questions and technical assistance.
Why Managed Services
What Changes When AV Is Proactively Managed
- Issues resolved before users are affected
- Firmware and security updates managed consistently across all locations
- Room utilisation data that supports workplace strategy decisions
- Predictable operational costs rather than ad-hoc repair expenses
- Your IT team freed from day-to-day AV management
Case studies
Projects that started with a proper assessment
Trusted by
AV, collaboration and lighting infrastructure for leading organisations
Actis FAQs
AV Managed Services provide ongoing support, monitoring, maintenance, administration, and operational assistance for audio visual, unified communications, and workplace technology environments.
Managed services help reduce the workload on internal IT teams, improve system reliability, increase user satisfaction, and ensure technology environments are proactively maintained and optimized.
Yes. Actis offers both remote and onsite managed services depending on business requirements, infrastructure complexity, and support needs.
Yes. We can provide trained and qualified onsite personnel to support AV systems, collaboration technologies, meeting spaces, training rooms, and workplace infrastructure.
Services may include hardware monitoring, software updates, preventive maintenance, room usage tracking, asset management, reporting, and performance optimization.
Yes. Our managed services are designed to support both office-based and remote teams by ensuring collaboration technologies remain reliable, secure, and easy to use.
No. Managed services complement internal IT teams by providing specialized expertise and operational support, allowing internal resources to focus on strategic priorities.
Absolutely. Actis can tailor managed service programs based on your technology environment, operational requirements, support expectations, and business objectives.