Responsive Support That Keeps Your Rooms Running
AV infrastructure is only as good as the support behind it. When something needs attention, you need a team that responds quickly, diagnoses accurately and resolves the issue with minimal disruption.
We provide same-day response for urgent issues and next business day for everything else, with remote resolution where possible and onsite support when needed.
Our Approach
Support That Matches How You Operate
Remote-First Resolution
Many issues can be diagnosed and resolved remotely through our monitoring and management tools. Remote resolution is faster, less disruptive and available without scheduling an engineer visit. When remote is not enough, our onsite teams are mobilised.
Proactive Monitoring
We monitor device health, connectivity and performance indicators across your rooms. Issues are detected and addressed before they affect a meeting. Your IT team receives alerts and reports rather than discovering issues through user complaints.
Preventive Maintenance
Scheduled maintenance visits cover firmware updates, equipment inspection, calibration checks and system health reviews. Regular servicing extends equipment life and reduces the likelihood of unexpected issues.
Response Commitments
Same-day response for urgent issues that affect live operations. Next business day for all other service requests. Clear escalation paths and defined resolution timelines so you know what to expect.
Coverage
What Our Support Covers
- AV hardware, displays, cameras, microphones, speakers and control systems
- UC platform integration (Teams, Zoom, Webex, Google Meet)
- Control system programming and automation
- Lighting control and environmental systems
- Network-connected AV devices and infrastructure
- Firmware management and software updates
Case studies
Projects that started with a proper assessment
Trusted by
AV, collaboration and lighting infrastructure for leading organisations
Actis FAQs
An AV Annual Maintenance Contract typically includes preventive maintenance visits, system inspections, troubleshooting support, software and firmware updates, performance monitoring, and recommendations to maintain optimal system performance.
Regular AV maintenance helps identify and resolve issues before they affect users, reducing downtime, improving reliability, extending equipment lifespan, and ensuring consistent performance.
Yes. Actis offers both remote troubleshooting and onsite engineering support. Many issues can be resolved remotely, while onsite assistance is available whenever physical intervention is required.
8×5 NBD (Next Business Day) support provides assistance during standard business hours, with onsite support available on the next business day when required for issue resolution.
The frequency depends on system usage and operational requirements. Most organizations benefit from scheduled preventive maintenance visits once or twice annually, supported by ongoing monitoring and technical support.
Performance audits are comprehensive assessments of your AV infrastructure that evaluate system health, identify potential risks, assess performance, and provide recommendations for optimization and future improvements.
Yes. Subject to system evaluation, Actis can provide maintenance, troubleshooting, upgrades, and support services for AV systems installed by third-party providers.