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Whitepaper: Evaluating unified communications solutions

Unified communications is an increasingly important consideration for businesses who look toward it as a platform for improving productivity and responsiveness while reducing costs – no matter what their size or nature of business is.

In this whitepaper titled “Evaluating Unified Communications Solutions”, Cisco talks about some of the key considerations that you should keep in mind when evaluating a Unified Communications (UC) system and how to avoid choices that will limit your future plans.

They prescribe 10 areas for you to consider “in order to build in sufficient flexibility to accommodate new developments as needs evolve, while extending the value of your existing IT investments, establishing immediate value, and promoting end-user adoption”.


The 10 areas that Cisco recommends you consider are: 

1. Investment protection

2. Commitments to standards and innovation

3. Native support for mobile devices

4. Support for Emerging Consumer Platforms

5. Video

6. Consistent Experience across Delivery Models

7. Customer Experience

8. Security

9. Enterprise-Class Operational Support

10. Vendor Maturity and Vision

To read through the complete whitepaper, please follow this link.

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