Increased engagement and productivity
The eventual success of any technology is established by the degree to which it is adopted by its intended users. This is why the right kind of training and user adoption strategies are critical catalysts in maximising the ROI for your AV projects.
Our teams help your organisation plan and execute training for end-users and facilities managers (or systems administrators) who will be utilising the facility. This is to increase user comfort levels with the new tools and applications and lead to increased engagement and productivity.
Onsite and online training delivery
We provide live online and onsite training support for end users and/or facilities management teams in your organisation. This is conducted at the time of commissioning and familiarises them with the new/upgraded features that they have access to for collaboration.
On-demand training for users
On-demand training content can also be provided, to ensure that new joinees are introduced to the facilities’ capabilities and can use them more effectively when they collaborate.
User adoption activities
The transition to new or complex technology is made smoother with a good adoption strategy. We support your team and help ensure it fits your infrastructure, organisational culture and user preferences.
Technical documentation
Our team creates comprehensive documentation for both the users and system administrators to help in more effective use and management of your facilities.
We’ve built AV, Collaboration and Lighting infrastructure for leading global organisations
Certified Provider of World-class Service and Support
Actis Technologies helps organisations create smarter infrastructure for improved collaboration, human-centric lighting and simpler management of enterprise AV assets.
Our CTS Qualified AV specialists bring you world-class assistance for design, integration and support anywhere.
Need to know more about how our team can provide support for your organisation’s collaboration, AV or energy management infrastructure?
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Actis FAQs
An AV system is only as good as the people using it. Even the most advanced, high-performance AV setup can become ineffective if users struggle to operate it properly. Providing comprehensive user training enhances efficiency, minimises technical issues and ensures users can maximise the system’s potential. There are several reasons why user training is essential for improving the effectiveness of an AV setup.
1. Enhances User Confidence and Competence
Many AV systems include complex controls, automation features and integrations with other technologies. Without proper training, users may feel intimidated or unsure of how to operate the system efficiently. Training familiarises them with key functions, enabling them to navigate the system confidently and reducing reliance on IT support or AV specialists.
2. Reduces Downtime and Technical Issues
Untrained users are more likely to make operational errors, leading to system malfunctions, accidental setting changes, or even equipment damage. Training helps users understand common troubleshooting steps, such as reconnecting cables, adjusting settings, or resolving minor glitches. This minimises downtime and ensures the system remains operational when needed.
3. Ensures Proper Use of Features
Many AV systems come with powerful features that go unused simply because users are unaware of them. Training sessions can introduce users to advanced functionalities, such as automation presets, collaboration tools and remote control options. This helps organisations get the most out of their AV investment by leveraging all available capabilities.
4. Improves Meeting and Presentation Efficiency
In corporate and educational environments, an AV setup is often used for presentations, meetings and lectures. If users struggle with connectivity, switching inputs, or audio levels, it can waste valuable time and disrupt workflows. Proper training ensures smooth operation, allowing meetings and events to start on time without unnecessary technical delays.
5. Promotes System Longevity and Maintenance
Misuse of AV equipment—such as improper shutdowns, incorrect input selections, or mishandling cables—can lead to premature wear and tear. Training educates users on best practices for system maintenance, including how to handle equipment safely and perform basic upkeep, extending the system’s lifespan and reducing maintenance costs.
6. Supports Remote and Hybrid Work Environments
With the rise of remote work and hybrid meetings, AV systems often integrate with video conferencing platforms. Users need to know how to switch between different modes, share content effectively, and troubleshoot connectivity issues. Training ensures seamless collaboration, improving communication and engagement across teams.
User training transforms an AV setup from a complex tool into a powerful, user-friendly system. It enhances user confidence, reduces downtime, ensures optimal use of features and extends system longevity. By investing in training, organisations can maximise the efficiency, reliability and overall effectiveness of their AV systems.